Questions & Answers
Should you (for some reason) need to cancel your order, please let us know as soon as possible. If the parcel is still on the way to you, or it has just arrived but you haven’t opened it yet, you can return the products for a credit voucher or refund. We cannot accept returns on any items that have been removed from their packaging, unless they are damaged or faulty. The following cancellation fees will apply: If your order has NOT been dispatched yet: 5 % (banking/handling fee) of your order value will be deducted from your refund. If your order has been dispatched: The above cancellation fee PLUS the shipping cost will be deducted from your refund. Please see Cancellations for more info.
Parcels: We ship our products in Courier Guy packaging or plain brown boxes with SA Post Office. The sender on the shipping label will be YLL Products Pty Ltd. These are plain cardboard boxes inside plain regular courier packaging. There isn’t anything on the box at all to indicate where the package is from. We know privacy is important to you, so we make sure we respect that. Waybill: Also, very discreet. Anyone looking at it will not know where your parcel is from. Bottom line: Don’t worry about us delivering to your home or business. You could even get your boss / secretary / colleague to sign for the box – they will never know what’s inside
Yes you will received a tracking number shortly after you have placed your order!
Yes you can, load our banking details as beneficiary on your internet banking system, for instant and fast payment use matching bank details below:
Discretion is offered by means of our account name for your statements!
We understand that customers prefer discretion when it comes to payment and as such you can purchase via PayFast. If you pay via PayFast all that will appear on your statement is a purchase of ‘GOODS’. You are also welcome to pay via Direct Debit to our account at YLL Products Pty Ltd, if you choose this method please be aware that funds must be cleared before delivery.
The Banking Details are:
Branch number: 632005
Account no: 9344465898
Account Holder: YLL Products (Pty) Ltd
In order to process your ordering ship your sex toys to you, we need some information about you, such as your name, how to contact you & where to ship your goodies. This information is securely stored on our secure & encrypted server, and only our customer service staff has access to this information. We’ll never share your info with any 3rd party or make it available publicly.
Most products on our website are in stock and ready to be shipped within one to three business days of an order being placed. But with the huge range of toys available from our suppliers we can not stock all of them. We do however promise to source these products as quick as possible and get it to you with very little fuss. If this is the case, rest assured that your product will still arrive within the estimated delivery time as stated on your shipping details. Please allow for up to 7 days for delivery, we ask for this as the situation for deliveries in our beautiful Country is not always predictable or constant . Customers will be notified if a delay is expected to impact on the shipping time.
Please note that delays do occur and these are mainly due to circumstances beyond our control e.g. delayed deliveries from suppliers or items just arrived in our warehouse. All our estimates are based on business days and assume that shipping and delivery don’t occur on holidays and weekends.
Orders will be sent within 24 hours after we receive your order and payment. Your order will then take another 24-72 hours to reach you (depending on delivery type and the location of the receiver). Orders sent by post may take up to 7 working days. You will receive an email with a tracking number notifying you when your order has been dispatched.
Deliveries to JHB, PTA, Cape Town and Durban and other major cities are sent via Aramex, Postnet to Postnet and Courier Guy to your home address. Please visit www.courier guy.co.za to view areas serviced. Deliveries to other areas are sent via registered post to your local post office.
Please remember the nature of a small battery operated product, so they should be handled with care. Always remember to remove the batteries from the products as this will wear down the product’s mechanisms and flatten the battery.
Ensure that unnecessary liquids do not get into the mechanisms of the products. Do not use strong cleaners on the products as some cleaners may have a reaction to the materials of the products. We recommend that you purchase a toy cleaner from us to protect your products and to avoid infection. Always clean products before and after use.
Our size guides are as detailed as possible to help you find the perfect fit. You may also visit our Sizing page for guidance on choosing the right size and measurement advice.
If you cannot find the details required to your specific size, please contact us using our Contact Us page, where a consultant will gladly advise on the right fit for you.
Whilst our lingerie is made of the highest quality lace, finishes, and trims, these items are still delicate and need to be handled with care. We suggest following the wash care instructions closely to ensure that you receive the utmost longevity from your special product, ensuring that it keeps its original lux and lustre.
Please remember! Yummy Lifestyle & Lingerie is unable to accept any returns on our lingerie and underwear due to hygiene and quality concerns. Due to this reason, please ensure you understand your size, or contact us so that we can guide you in your purchase, ensuring there are no mistakes.
The most efficient way to contact us is to fill in a contact form which can be found on the Contact Us page on our website. This is sent directly to one of consultants who will contact you as soon as possible.
Every LELO customer will receive a Claim Number which can be found on the card included in the LELO packaging. You will need to register your toy/product on the Lelo website after purchase in order to initiate the 10 year warranty. Once you have registered it, it will produce a special code. If a toy is faulty, please contact us via the Contact page on our website.
If a toy becomes faulty within the first year, please call us contact us via the Contact page on our website providing us with the Claim Number that can be found on the card included in the LELO packaging your toy came in. A full replacement will be sent to you once you have sent the full package and invoice (toy, charger & Claim Number) to our offices.